News

Published on 2025-11-26

In many organisations, customer experience is seen as a “project” or a “programme”.But the truth is simpler: CX becomes powerful only when it becomes culture.
A culture where teams feel empowered to take ownership.Where data isn’t a scoreboard, but a compass.Where...

Published on 2025-11-13


tvm-parent-container">Registrations are now open for Voted Customer Service of the Year UK.This is an opportunity to benchmark your service quality against your sector, motivate your teams with a clear objective, and compete for a nationally recognised award.Be among the first UK organisations...

Published on 2025-10-22

In today’s competitive landscape, customer service is more than a department — it’s a reflection of your brand’s values, culture, and promise to your customers.
At Customer Service of the Year UK, we go beyond surveys and opinions. Our unique 10-week testing process is...

Published on 2025-10-14

Excellence knows no borders. 
For almost two decades, Customer Service of the Year has been the trusted award recognising companies that turn customer service into a true competitive advantage. Now established in a dozen countries worldwide, it has already helped hundreds of organisations...

Published on 2025-10-07

We’re proud to announce the arrival of Customer Service of the Year in the United Kingdom — the international award that celebrates excellence in customer experience.
Already established in 9 countries, the award has become a trusted benchmark for companies that put their customers...