Voted Customer Service of the Year launches the 2027 UK edition with an exclusive kick-off webinar
The 2027 UK edition of Voted Customer Service of the Year is officially launching, marking the start of a new cycle dedicated to measuring, understanding and elevating customer service quality across the United Kingdom.
To open this new edition, organisations are invited to attend an exclusive kick-off webinar designed to present the full scope of the UK evaluation framework and the methodology behind the benchmark.
During this online session, participants will discover:
- the specific characteristics and expectations of the UK customer service market,
- how the evaluation process works in practice,
- the real-life customer service tests conducted across all major channels (phone, email, digital, social and more),
- the exact criteria used to assess customer service quality, objectively and independently.
More than an award, Voted Customer Service of the Year is a recognised international benchmark that helps organisations identify strengths, uncover blind spots and build a clear roadmap for continuous improvement. The evaluation is based on real consumer interactions, providing a reliable and actionable view of actual service performance.
This kick-off webinar is a key opportunity for companies looking to:
- improve customer experience quality,
- align internal teams and service partners,
- understand how customer service performance is measured in the UK,
- prepare for participation in the 2027 edition.
Registration for the webinar is now open.
Organisations committed to raising the standard of their customer service are encouraged to join and gain a clear understanding of how the benchmark can support measurable progress.