Customer Service Of the Year : what is it?


The customers’ services’ which participate are subject to 100 mystery shoppers’ tests. Phone calls, e-mails and contacts on social medias in day-to-day situations reflects the daily demands that client can ask companies.

 60 phone calls

60 phone
calls

25 emails or online forms

25 contacts by e-mail
and/or online forms

15 contacts on social media (Facebook and Twitter)

15 contacts on social
media (Facebook and Twitter)

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uk 2019

2019 winning companies


michelin

Tyre manufacturer

thomas cook airline

Charter airline

world
CUSTOMER SERVICE OF THE YEAR
ABROAD
france espagne maroc