Customer Service of the Year is coming to the UK!

We’re proud to announce the arrival of Customer Service of the Year in the United Kingdom — the international award that celebrates excellence in customer experience.

Already established in 9 countries, the award has become a trusted benchmark for companies that put their customers at the heart of their success. From retail to banking, hospitality to e-commerce, it recognises the teams that go above and beyond every day.

In the UK edition, each participating company will go through 165 independent mystery tests across all key contact channels — phone, email, chat and online. The results provide a clear and objective view of how customer service really performs in real situations.

Every participant receives a comprehensive results report, highlighting strengths, areas for improvement, and benchmarks against their industry. The very best performers will be honoured at a dedicated award ceremony, gaining national recognition and the right to use the official “Customer Service of the Year UK” label.

Interested in taking part? Contact us — we’d be delighted to arrange a short meeting and explain how your company can join the competition.

Benchmark. Motivate. Celebrate.