Customer Service Of the Year: what is it?
The customers’ services’ which participate are subject to 100 mystery shoppers’ tests. Phone calls, e-mails and contacts on social medias in day-to-day situations reflects the daily demands that client can ask companies.
60 phone
calls
25 contacts by e-mail
and/or online forms
15 contacts on social
media (Facebook and Twitter)
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CUSTOMER SERVICE OF THE YEAR
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