Only 5 steps to register but a great step for your customer service
1. Register your company.
Sign-up is fast and straightforward — be part of this extensive mystery evaluation with just a few clicks.
2. Motivate and engage your team as well as other departments in your company.
All year, inspire and push your teams to excel, fostering a sense of unity and common purpose among all employees.
3. Pass the tests and win the category award for your company.
We challenge your customer service with 165 mystery inquiries. A trial period of 10 weeks, between 20 scenarios and an assessment according to up to 15 criteria provide representative findings.
4. Integrate your personal evaluation results in your continuous and lasting improvement process.
Following the tests, you’ll get a complete report with benchmarks in a dedicated results meeting. Our consultants will review your performance with you in person. The audit covers all major customer service channels, giving you a clear comparison with competitors and other participants.
These tools support you in:
- Developping training measurements suiting the exact needs of your employees.
- The assessment and improvement of external providers.
- Enhancing your service offer to customers and consumers.
5. Communicate your success to adressed groups!
- Profit from the competitive advantage thanks to the logo.
- Increase your revenue through improved customer care.
- Invite your employees to the award ceremony and show the industry that you are a pioneer in customer service in United Kingdom.
Register your company simply and easily.
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Your advantages as award winner
Strengths/weaknesses analysis
We provide useful tools to analyse your strength and weaknesses in order to implement improvement measures
Consumer orientation
It is a reliable indication for consumers to recognise excellent customer care - fast and straightforward.
Marketing tool
Winning provides you with a valuable marketing tool, available for unlimited use across your promotional activities.
Detailed report
Participation includes an in-depth analysis of your customer service, covering internal and external aspects.
Marketing campaign
Your success is our priority. As a winner, you’ll be featured in our national marketing campaign.
Completion
You receive a valuable complement to your company’s existing evaluations (customer satisfaction, NPS, etc.).