What is "Voted Customer of the Year"?

"Voted Customer of the Year" is the independant customer care event. With 165 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests. We also have exciting news: from now on, the competition will not only take place in United Kingdom! Please contact us for further information!

Auditing

Between May and July each year, 4 contact channels are tested for 10 weeks: Telephone, e-mail (or contact forms), website (incl. self-service area & app) and chat. You receive a personalised results report of the 165 mystery tests, which we present to you on site.

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Competition

Use this aspect of the concept to unite your team behind a common goal and promote team spirit. Your team is also invited to the award ceremony. A great way to recognise your team's performance and strengthen team building.

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An award

Use the seal to communicate your company's outstanding customer service quality to your customers! We also support you with communicationthroughout the year with our media partners.

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Benchmark

Comparison with the industry: compare your customer service performance with other companies and recognise where you stand in the competitive environment.
Analyse weaknesses : Benchmarks help to uncover gaps and weaknesses in customer service.
Data-based decisions: Benchmarks provide objective data that forms the basis for well-founded decisions.

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